Terms & Conditions

Last updated: 11 November 2026

1. About these terms

These terms apply to your use of this website and to painting and decorating work carried out by Terra Services Ltd. Your written quote may contain further details specific to your job; if anything in the quote differs from these terms, the quote takes priority.

Terra Services Ltd, a private limited company registered in England and Wales under company number 17202737, with its registered office at 53a Effingham Road, London, United Kingdom, N8 0AA. Email: contact@terraservicesltd.co.uk.

2. Using this website

• The information on this website is for general guidance and does not form an offer. Prices are only given in a written quote.
• All text, graphics and the Terra Services logo belong to Terra Services Ltd or are used under licence. You may not copy them for commercial use without our permission.
• You must not misuse the website, for example by sending spam through the forms or trying to gain unauthorised access.
• We may link to other websites. We are not responsible for their content.

3. Quotes

• Quotes are free and given in writing after we have seen the property, or based on photos and information you provide.
• A quote is valid for 30 days from the date shown on it.
• The quote sets out the work included, the materials, the price and the expected timeframe. Anything not listed is not included.
• If the information you gave us turns out to be inaccurate, or hidden problems appear once work starts (such as damp, rot or failing plaster), we will tell you before doing any extra work and agree the cost with you in writing.

4. Your responsibilities

• Give us safe access to the property, plus access to water, electricity and a toilet during working hours.
• Remove small, valuable and fragile items from the work areas before we start.
• Confirm your colour and finish choices in writing before work begins. Colours can look different on the wall than on a chart, so we recommend a test patch.
• Tell us about anything that could affect the work or our safety, including asbestos, known damp or structural issues.

5. Changes and extra work

If you ask for changes or extra work, we will agree the price and any change to the timeframe with you in writing (email is fine) before we carry it out.

6. Payment

• The payment schedule is set out in your quote. For larger jobs we may ask for a deposit to cover materials, and stage payments as the work progresses.
• Invoices are payable by bank transfer within the period shown on the invoice.
• If an invoice is not paid on time we may charge interest at the rate allowed by law and pause work until it is paid.

7. Your right to cancel (consumers)

If you are a consumer and you agree the contract with us at your home or remotely (for example by email), you have the right to cancel within 14 days of the day the contract is agreed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email contact@terraservicesltd.co.uk with a clear statement that you wish to cancel.

If you ask us to start work within the 14-day cancellation period and then cancel, you will pay for the work carried out and materials ordered up to the point you told us you were cancelling.

After the cancellation period, if you cancel a booked job we may charge for materials ordered specifically for it and for any reasonable costs we cannot recover.

8. Our standard of work

We will carry out the work with reasonable care and skill, using suitable materials, as required by the Consumer Rights Act 2015. If you are not happy with any part of the work, tell us as soon as possible and we will put right any defect in our workmanship at no extra cost.

We are not responsible for problems caused by the condition of the surface or structure before we started (such as damp, movement cracks or failing render) unless we were asked to fix them, or for normal wear and tear, damage by others or misuse.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your statutory rights as a consumer. For business customers, our total liability arising from a job is limited to the price of that job, and we are not liable for loss of profit or indirect loss.

10. Delays

We will do our best to meet the agreed timeframe. We are not responsible for delays caused by things outside our control, such as bad weather for exterior work, delays by other trades, or lack of access. We will keep you informed and agree a new date if needed.

11. Complaints

If you have a complaint, email us with the details and photos where possible. We will acknowledge it within 3 working days and aim to resolve it within 14 days.

12. Law

These terms are governed by the law of England and Wales. Disputes will be dealt with by the courts of England and Wales, unless you are a consumer living in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.