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Privacy Policy
How Terra Services Ltd collects, uses and protects personal data from customers, website visitors and job applicants.
Last updated: 11 November 2026
1. Who we are
This policy explains how Terra Services Ltd (“we”, “us”, “our”) collects and uses personal data when you visit terraservicesltd.co.uk, ask us for a quote, become a customer or apply for a job with us. We are the data controller for this information.
Terra Services Ltd, a private limited company registered in England and Wales under company number 17202737, with its registered office at 53a Effingham Road, London, United Kingdom, N8 0AA. Email: contact@terraservicesltd.co.uk.
2. The information we collect
When you ask for a quote or contact us
- Your name, email address and, if you give it, your phone number
- The postcode or address of the property and a description of the work
- Any photos or documents you choose to upload
- The content of any emails or messages you send us
When you apply for a job
- Your name, email address and phone number
- Your CV and anything you tell us about your experience, qualifications and availability
- Whether you hold a CSCS card and whether you have the right to work in the UK
Please don’t include sensitive information (such as health, religion or ethnicity) in your CV or message. If we offer you work, we will check your right to work in the UK as the law requires, and will tell you what documents we need at that point.
When you use the website
Our hosting provider automatically records basic technical information such as your IP address, browser type and the pages you visit, for security and to keep the site running. We do not use analytics or advertising cookies. See our Cookie Policy.
3. Why we use your information and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry, visiting the property and preparing a quote | Steps taken at your request before entering into a contract |
| Carrying out the work, invoicing and customer service | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Assessing job applications and contacting candidates | Steps taken at your request before entering into a contract, and our legitimate interest in recruiting suitable staff |
| Checking right to work in the UK | Legal obligation |
| Keeping the website secure and dealing with legal claims | Legitimate interests |
We do not sell your information and we do not use it for marketing unless you have separately asked us to.
4. Who we share it with
We only share personal data with service providers who help us run the business, and only as much as they need:
- FormSubmit (formsubmit.co), which delivers the website forms and any attached files to our email inbox
- Our email provider and our website hosting provider
- Our accountant, insurers and professional advisers where necessary
- Main contractors or clients on a project, if you work on that project and they need your details for site access or safety records
- Authorities such as HMRC or the Home Office, when the law requires it
Some of these providers may store data outside the UK. Where they do, we rely on the safeguards permitted under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement.
Photos on this website are served from Unsplash’s image network, which receives your IP address when the images load, as with any website you visit.
5. How long we keep it
- Enquiries that don’t lead to work: up to 2 years after our last contact
- Customer records, quotes and invoices: 6 years after the end of the financial year they relate to, as required for tax purposes
- Unsuccessful job applications and CVs: 6 months after the recruitment for that project ends, or 12 months if you’ve agreed we can consider you for future roles
- Records about people who work for us: for as long as the law requires after the work ends
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your data, or to restrict how we use it
- object to us using your data on the basis of legitimate interests
- ask us to transfer data you gave us to another organisation
- withdraw consent at any time, where we rely on consent
To use any of these rights, email contact@terraservicesltd.co.uk. We will reply within one month. There is normally no charge.
7. Security
The website is served over an encrypted (HTTPS) connection. We limit access to personal data to the people who need it, and we use secure, password-protected systems to store it.
8. Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.